Customer service
Customer Service
At [primeworks.shop], we are committed to providing top-quality service and ensuring a smooth shopping experience for our customers. If you need any help, our dedicated support team is here for you!
1. How to Contact Us?
📩 Email: [primeworks.shope@gmail.com
💬 Live Chat: Available on our website during business hours
🕒 Customer Support Hours:
- Monday - Saturday: AM 7- 10 PM (GMT 5.00)
- Saturday - Sunday: Closed
We aim to respond to all inquiries within [8] hours during business days.
2. Our Services
✔️ Order Assistance – Need help placing an order? Contact us for guidance.
✔️ Tracking & Delivery Updates – Get real-time updates on your order status.
✔️ Returns & Refunds – Hassle-free returns and refunds for eligible orders.
✔️ Product Inquiries – Have a question about an item? We’re here to help.
✔️ Technical Support – Facing issues with our website? Let us know.
3. Order Support
🔹 Where is my order?
Once your order is shipped, you will receive a tracking number via email.
🔹 Can I modify or cancel my order?
Orders can be modified or canceled within [8] hours of purchase. Once processed, we cannot make changes.
🔹 What if my order is late?
If your order hasn't arrived within the estimated time, please contact us. Shipping delays may occur due to customs, holidays, or unforeseen circumstances.
4. Returns & Refunds
We want you to love your purchase! If you’re not satisfied, you can return the item within [5] days of receiving it. Read our [Return & Refund Policy] for more details.
5. Payment & Security
We accept multiple payment methods, including [Visa, Mastercard, PayPal, Apple Pay, Google Pay, and others]. Your transactions are encrypted and secure.