Customer Support

At [primeworks.shop], we are dedicated to providing excellent customer support to ensure a smooth and enjoyable shopping experience. If you need help, our team is here for you!

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1. How to Contact Us?

📩 Email: [primeworks.shope@gmail.com]

💬 Live Chat: Available on our website during business hours

🕒 Support Hours:

• Monday - Saturday: 9 AM - 6 PM (Gmt5.00)
• Sunday: Closed

We aim to respond to all inquiries within [8] hours during business days.

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2. How Can We Help You?

✔️ Order Assistance – Need help placing or tracking an order? We're here to assist.
✔️ Shipping & Delivery Updates – Get real-time tracking and estimated delivery information.
✔️ Returns & Refunds – Need to return an item? Read our [Return & Refund Policy] for details.
✔️ Product Inquiries – Have a question about an item? Contact us before purchasing.
✔️ Website Support – Facing technical issues? Let us know, and we’ll fix it.

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3. Order Support

🔹 How can I track my order?
Once your order is shipped, you will receive a tracking number via email. 

🔹 Can I change or cancel my order?
Orders can be modified or canceled within [8] hours of purchase. Once shipped, changes are not possible.

🔹 What if my order is delayed?
Shipping delays can sometimes happen due to customs, holidays, or carrier issues. If your order is late, please contact us for assistance.

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4. Returns & Refunds

We offer hassle-free returns within [5] days of receiving your order. Read our [Return & Refund Policy] for full details.

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5. Secure Payments & Privacy

Your payment and personal information are secure with us. We use encrypted transactions and accept various payment methods, including:
💳 [Visa, Mastercard, PayPal, Apple Pay, Google Pay, and others]

We also respect your privacy and do not share your personal data with third parties.