FAQ
Frequently Asked Questions (FAQ)
1. Orders & Payments
🔹 How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
🔹 What payment methods do you accept?
We accept [Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other available payment options].
🔹 Can I modify or cancel my order after placing it?
If you need to make changes, contact us within [8] hours of placing your order. Once processed, we cannot modify or cancel it.
2. Shipping & Delivery
🔹 How long does shipping take?
Orders are processed within [3-7] business days. Delivery times vary based on location:
- Domestic Shipping: [3-7]
- International Shipping: [3]
🔹 Do you offer international shipping?
Yes! We ship worldwide. Shipping times may vary based on your country.
🔹 How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
3. Returns & Refunds
🔹 What is your return policy?
We accept returns within [5] days of delivery. Items must be unused and in their original packaging.
🔹 How do I request a return?
Contact our support team at [primeworks.shope@gmail.com] with your order number and reason for return.
🔹 When will I receive my refund?
Refunds are processed within [5] days after we receive the returned item.
4. Product & Stock Information
🔹 Are your products high quality?
Yes! We carefully source and test our products to ensure top-notch quality.
🔹 What if an item is out of stock?
If an item is unavailable, we recommend checking back later or subscribing to our newsletter for restock updates.
5. Customer Support
🔹 How can I contact you?
You can reach us via:
📩 Email: [primeworkeshhopmail.com]
🔹 What are your support hours?
Our team is available Monday - Friday, 9 AM - 6 PM (GMT:5.00).