Refund Policy

At [primeworks.shop], customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our refund policy carefully before requesting a refund.

1. Eligibility for Refunds

We offer refunds under the following conditions:
✔️ The item must be unused, unworn, and in its original packaging.
✔️ A refund request must be made within [5] days of receiving your order.
✔️ The product must not be damaged due to improper use.
✔️ Refunds are applicable for orders that are damaged, defective, incorrect, or missing items.

2. Refund Process

If your order qualifies for a refund, follow these steps:

🔹 Step 1: Contact us at [primeworks.shope@gmail.com] within [5] days of receiving your order. Provide your order number, product details, and reason for the refund request.
🔹 Step 2: Our support team will review your request and provide return instructions (if applicable).
🔹 Step 3: Ship the product back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the item is damaged or incorrect.
🔹 Step 4: Once we receive and inspect the returned item, we will notify you of the refund status.
🔹 Step 5: Approved refunds will be processed within [5] business days and credited to the original payment method.

📌 Note: If you do not receive your refund within the expected time frame, please check with your bank or payment provider before contacting us.

3. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company; it may take time before your refund is officially posted.
3️⃣ Contact your bank; processing time may vary.
4️⃣ If you’ve done all of the above and still haven’t received your refund, reach out to us at [primeworks.shope@gmail.com].

4. Refunds for Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, we will offer a full refund or replacement at no extra cost. Please contact us within [5] days with:
✔️ Clear photos of the damaged or incorrect item.
✔️ Your order number and a brief explanation of the issue.

We will review your claim and provide a solution as quickly as possible.

5. Order Cancellations & Changes

Order Cancellations: You may cancel your order within [8] hours after placing it. Once the order is processed, cancellations are not possible.
Order Modifications: If you need to change your order, please contact us immediately. Changes cannot be made once the order is shipped.

6. Contact Us

For any refund-related inquiries, please reach out to us:

📩 Email: [primeworks.shope@gmail.com]

🕒 Support Hours: Monday - Saturday, 7 AM - 8 PM (GMT 5.00)

We appreciate your business and thank you for shopping with [Primeworks.shop]!